Security and Privacy

Security
We have security measures in place to protect the loss, misuse and alteration of the information under our control. Our on-line transaction systems use the latest encryption technology to enable secure internet transactions to take place.

All personal information transmitted on our website is encrypted to prevent unauthorised access. We protect our web server with a 2048 bit security certificate, and have our servers frequently scanned by independent security specialist Security Metrics to ensure that our website does not have any security vunerabilitys.

We have additional security procedures in place to protect the confidentiality, integrity and availability of your user Information:

  • 2048 Bit SSL Encryption used on all pages where personal information is transferred. Most sites use 128 Bit SSL, but we have adopted the strongest SSL available - which is also backed by Comodo's identity assurance warranty to give you extra peace of mind. (Look out for the padlock & green address bar on SSL pages)
  • PCI-DSS approved merchant - this means our website and network are frequently tested by Security Metrics - who are approved by Barclaycard Merchant Services - our credit card payment processor. They perform very extensive tests on our website to ensure that your personal information is safe and secure!
  • We comply with all relevant UK Data Protection legislation & are registered with the information commisioner - www.ico.gov.uk.

We hope that this gives you the reassurance and confidence to buy online on our extremely secure website, but if you still have doubts please do contact us (0344 557 6700) where we will be happy to take you order over the telephone.

 

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). All information will be held securely in accordance with our internal security policy.

When you order, we need to know your name, email address, delivery address, credit or debit card number and expiry date. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you urgently if there is a problem with your order such as a courier having difficulty in achieving a delivery.

We will only send you emails or other information where you have given us your consent. We may ask you for some additional information from to time to time to help us improve our service to you - this is entirely voluntary and will be clearly highlighted as such.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" - this a small piece of information that is stored on your computers hard drive by your browser. You can modify your browser to prevent this happening.

You can control your own privacy settings in the ‘My Account' section (please login). From here you can choose whether you want to receive mailings and emails from us. If you have any questions about privacy please contact us.

If you sign up for a newsletter, you may unsubscribe at any time.

Pop up discounts and vouchers used on the website are for Online customers only, and can not be used with any other offers or voucher codes. Vouchers may have time limits on use and can be withdrawn at any time.

New customer promotions such as POP UP voucher codes are limited to new customer orders only, these codes will not work for current existing customers.

Please visit our Terms and Conditions for more information.