Can I have more than one delivery address on an order?
If you wish to have items delivered to different addresses then a separate order will need to be placed for each address. A delivery charge will be made for each order.
Do you accept National Garden Gift Vouchers?
Sorry but we do not accept these vouchers.
Do you run a scheme for allotment groups and gardening clubs?
yes, we offer bulk purchase programmes for both formal allotment groups, and the informal gardening clubs that exist. These discounts have to be applied over the phone or by post, so please call us, so we can discuss appropriate offers.
I can't see my discount on my invoice despite using a code. Have i been charged full price?
No, we have applied your discount but sometimes this doesn't appear on your final invoice. We will only charge your bank the discounted rate. We are working to fix this and apologise for any confusion in the short term.
How much does it delivery cost?
UK Mainland - to cover the costs of postage and packing is £4.99 but for extra large and heavy items there is charge of £7.99.
For seed orders postage is £1.99.
UK Non-Mainland (Northern Ireland and Highlands and Islands & Channel Islands) - for heavy and bulky items (including all trees, raised beds, tunnels and Organic Extra), we reserve the right to contact you to amend delivery costs. For seed orders postage is £1.99.
European Union (including Republic of Ireland) - We are only able to send Seeds to the EU. The delivery charge for seed only orders is £4.99.
We are able to ship many other items to the Republic of Ireland. Please contact us on 0344 557 6700 for a delivery quotation.
What if I’m not happy with an order?
Please email us at contact.us or call 0344 557 6700 and we’ll do our best to resolve any issues you have.
When will my order be delivered?
If your order was placed on the website you can go to ‘Your Account’, ‘My Recent Orders’ to check the progress of your order and the estimated delivery date.
Seed & Hardware items are usually delivered within 7-10 working days.
Plants, trees and other live goods are usually dispatched at the correct time for planting.
You can also call out customer services on 0344 557 6700 for delivery information
All of our delivery dates for plants, trees and live good are an estimate and they are subject to change depending on the weather and the growth of individual items/varieties.
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My plants have arrived, what should I do with them?
As soon as your plants arrive please carefully unpack them and check that the compost is moist. Should the compost be slightly dry then water carefully using a small watering can and allow to drain.
Stand the plants in a light, warm place. Provided they are kept moist they will happy like this for up to 3 days whilst you decide where to plant them.
For planting directly into the garden, ensure that the soil has been dug over and lumps broken down, then plant straight into their flowering position. In areas where the existing soil is poor, incorporate a good handful of compost into each area you are planting.
To achieve a stunning display, please make sure that you regularly check your plants to ensure that they have adequate water, and feed regularly. When planting containers, mix a slow release plant food into the compost.
Watering below the foliage canopy of the plants will reduce marking and damage to the flowers. Removing the dead and damaged flower heads will not only improve the appearance of the plants, but will also prevent the plant putting energy into seed production and ensure that more flowers are produced. For Plant care and guides please visit our Growing Guides